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Showing posts from April, 2022

What is the difference between BPO and call center?

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  Many times we use the terms BPO and call center interchangeably but are these terms the same? Or is there some difference between a call center and BPO? Then why do some people feel that BPO and call centers are the same? Let us check what are the prime differences between BPO and call centers or are they the same. An overview of BPO and call center: A call center is a part of a BPO and this department mainly focuses on providing support to clients over the phone. There are 2 types of call centers and these are inbound and outbound call centers. A call center normally provides the below-mentioned services: ·          Complete customer service and customer care including email support in some cases ·          They may also work on the billing and collection aspect, for example, the outbound call center of a loan company can call a client for a pending EMI amount. ·          Lead generation is also an important service that a call center provides and this involves taking orders, doing

What is customer service in a Call Centre?

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  A call center is of utmost importance to every business as it is not just the face of the business. It is also the backbone of a business and so if one wants to take the business to new heights then one needs to ensure that they provide the best support to the client by providing excellent support. Customer service- A critical factor of call center: What is the first thing that comes to your mind when you hear the term CallCenter ? Yes, you are right it is client servicing. The basic aim of any such BPO is to provide all the support that the customer needs. So now what are all the aspects that need to be covered in this client service? The BPO representative has to provide answers to all the queries that the customer has. Now, these queries can be about a new product or service. The client may want to know about the features of the new product or he may be keen to know how to use a particular service. The client may also be interested in knowing the price of the product and services.