What is the difference between BPO and call center?
Many times we use the terms BPO and call center interchangeably but are these terms the same? Or is there some difference between a call center and BPO? Then why do some people feel that BPO and call centers are the same? Let us check what are the prime differences between BPO and call centers or are they the same. An overview of BPO and call center: A call center is a part of a BPO and this department mainly focuses on providing support to clients over the phone. There are 2 types of call centers and these are inbound and outbound call centers. A call center normally provides the below-mentioned services: · Complete customer service and customer care including email support in some cases · They may also work on the billing and collection aspect, for example, the outbound call center of a loan company can call a client for a pending EMI amount. · Lead generation is also an important service that a call center provides and this involves taking orders, doing